OUR policies
TERMS & CONDITIONS
Welcome to the MERBOH website! By accessing or purchasing from this site, you agree to the following terms and conditions. Please read them carefully.
Overview: This website is operated by MERBOH. Throughout the site, the terms “we,” “us,” and “our” refer to MERBOH. By visiting the site or purchasing something from us, you engage in our “Service” and agree to be bound by these terms.
Products & Availability: All artworks are subject to availability. We reserve the right to limit quantities or discontinue items at any time without notice. Colors and details may vary slightly depending on screen settings and materials used (everything in our shop is handcrafted).
Pricing & Payment: Prices are listed in US dollars and are subject to change without notice. We reserve the right to correct pricing errors and cancel any orders placed at an incorrect price. Payment is due at the time of purchase. We use secure third-party payment processors to ensure your information is protected.
Shipping: Orders are typically processed and shipped within 10 business days. Shipping rates and delivery times may vary based on your location. We are not responsible for delays caused by carriers.
Returns & Refunds: We accept returns within 30 days of purchase, as outlined in our Refund Policy further below. Items must be returned in their original condition and packaging. Custom or commissioned pieces are final sale and non-refundable.
Intellectual Property: All content on this site — including artwork, images, text, and design — is the property of MERBOH and may not be used, copied, or reproduced without permission. Purchasing artwork does not grant ownership of copyright or reproduction rights.
Limitation of Liability: We do our best to ensure the accuracy of information on this site. However, we are not liable for any errors, omissions, or delays in shipping or content. Use of the website is at your own risk.
Governing Law: These Terms are governed by and construed in accordance with the laws of the District of Columbia, United States.
Changes to Terms: We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this page.
Last Updated: May 16, 2025
RETURNS, REFUNDs & EXCHANGES
We want you to love your purchase! If for any reason you’re not completely satisfied, we accept returns within 30 days of the purchase date — To be eligible for a return, the item must be in its original condition and packaging. Once we receive the returned item, we will issue a refund to your original form of payment.
If you need to initiate a return, just reach out to us via email and we’ll get back to you within 24 hours to help you with the process.
Please Note:
(A) Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
(B) Custom or commissioned pieces are non-refundable.
(C) Exchanges are not allowed
Last Updated: May 16, 2025
PRIVACY
Your privacy is important to us. This explains how we collect, use, and protect your information when you visit or make a purchase from our website.
Information We Collect: When you place an order, we collect personal information such as: name, email address, shipping and billing address—This information is used solely to process and fulfill your order, and to communicate with you about your purchase.
How We Use Your Information: We only use your personal information to: Process transactions, ship your order, respond to customer service inquiries and send updates if you’ve opted in to our newsletter. We do not sell, rent, or share your information with third parties for marketing purposes.
Newsletter Sign-Up: If you choose to sign up for our newsletter, we’ll occasionally send you updates about new art releases, pop-ups, or other news related to the shop. You can unsubscribe at any time by clicking the link in the email or contacting us directly.
Cookies: Our website uses cookies to enhance your browsing experience and help us understand how visitors interact with the site. Cookies are small files stored on your device that help us remember things like your shopping cart and preferences. You can choose to disable cookies through your browser settings, though this may affect some functionality of the site.
Data Security: We take reasonable precautions to protect your personal information. All transactions are processed through secure payment gateways, and your data is stored safely.
Third-Party Services: We may use trusted third-party services—such as payment processors and shipping carriers—to complete your order. These services only receive the information necessary to carry out their function.
Your Consent: By using this site, you consent to our collection and use of your information as described in this policy.
Contact Us: If you have questions or concerns about your privacy, reach out anytime via email and we’ll get back to you shortly.
Last Updated: May 16, 2025